Property Redress Scheme

Nook Lettings LTD is committed to providing the highest level of service. As part of this commitment, we are proud members of the Property Redress Scheme (PRS). This page explains the benefits of PRS membership for our clients and what it means for them.

What is the Property Redress Scheme (PRS)?

The Property Redress Scheme (PRS) is a government-authorised consumer redress scheme that helps resolve complaints against property agents. In the UK, all estate agents, letting agents, and property managers are legally required to be members of an approved redress scheme.

Our Responsibilities as PRS Members

As PRS members, our responsibilities include:

  • Fair and Transparent Practices: We adhere to fair, honest, and transparent practices in all dealings with clients and customers.

  • Complaint Handling: We have a clear and structured complaints procedure. If a client is dissatisfied with our service, they can escalate their complaint to the PRS for impartial resolution.

  • Compliance with Codes of Practice: We strictly follow the PRS's Code of Practice, which sets out required standards for service and conduct.

  • Resolution of Disputes: We accept PRS decisions in resolving disputes, ensuring clients have access to a free, impartial, and effective dispute resolution service.

Benefits of PRS Membership for Our Clients

  • Impartial Dispute Resolution: Clients can resolve complaints and disputes free of charge through an independent and impartial service.

  • Peace of Mind: PRS membership means we are held to the highest standards of service, offering our clients confidence and reassurance.

  • Clear Complaint Process: Complaints are managed transparently and efficiently, ensuring all concerns are addressed in a timely manner. For more details, please visit our Customer Relations page.

Contact

If you have any questions about our membership in the Property Redress Scheme or wish to discuss any concerns, please contact us at 0117 370 4778 or hello@nooklettings.com

You may also contact the Property Redress Scheme directly by visiting their website: www.theprs.co.uk