Privacy Policy

Nook Lettings LTD (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.nooklettings.com you are accepting and consenting to the practices described in this policy.

For the purpose of the UK General Data Protection Regulation (GDPR), the data controller is Nook Lettings Ltd of 139 St Georges Road, Bristol, BS1 5UW.

Information we may collect from you

We may collect and process the following data about you:

  • Information you give us. You may give us information by filling in forms on our site www.nooklettings.com (“our site”) or by corresponding with us by phone, e-mail, or otherwise. This includes information provided when you register to use our site, subscribe to our service, search for a property, place an order, participate in discussion boards or social media functions, complete surveys, attend events, and report issues. The information may include your name, address, email address, phone number, financial details, personal description, photograph, and postal address.


  • Information we collect about you. With each visit to our site, we may automatically collect technical information, such as:

    • Internet Protocol (IP) address used to connect your device to the Internet


    • Login details, browser type, version, time zone settings, operating system


    • Details about your visit, including URL clickstream, pages visited, and length of visit, along with interaction data and methods of browsing.


  • Information we receive from other sources. We may receive information about you from partners, subcontractors, payment processors, analytics providers, or credit reference agencies.


Cookies
Our website uses cookies to enhance your browsing experience and help us improve our site. For detailed information, please see our Cookie Policy in our Terms of Use.

Uses of the information

We use your information for the following purposes:

  • Information you give to us. We may use this information to:


    • Fulfil our contractual obligations and provide the services you request.


    • Inform you of similar services or updates related to your previous purchases or inquiries.


    • Notify you of service changes.


    • Customize how content is presented to you.


  • Information we collect about you. We may use this data to:


    • Administer our site, improve its performance, troubleshoot issues, and carry out analytics.


    • Ensure security and monitor activity on our site.


    • Deliver relevant advertising and measure its effectiveness.


  • Information we receive from other sources. We may combine data from different sources to improve our services and provide tailored content.


Disclosure of your information

We may share your information with:

  • Business partners, suppliers, and subcontractors as necessary to fulfil contracts.


  • Advertisers and analytics providers who assist in improving our services. We may share aggregated data for marketing purposes but will not disclose identifiable personal information without consent.


  • In the event of a business sale or acquisition, personal data may be transferred to the buyer or seller as part of the transaction.


Where we store your personal data

Your data may be stored and processed outside of the UK or European Economic Area (EEA). We ensure that your data is handled securely and in accordance with GDPR.

All payment transactions are encrypted using SSL technology. While we take all reasonable measures to protect your data, transmission over the Internet is not completely secure. Once we receive your data, we apply strict security protocols to protect it.

Your rights

Under the UK GDPR, you have the right to:

  • Request access to your personal data.


  • Ask us to correct inaccurate information.


  • Request the deletion of your data, subject to certain conditions.


  • Object to the processing of your data for marketing purposes.


You can exercise these rights by contacting us at hello@nooklettings.com.

Access to information

In accordance with the GDPR, you are entitled to request a copy of the personal information we hold about you. Requests may be subject to a fee where applicable.

Changes to our privacy policy

Any future changes to our privacy policy will be posted on this page, and where necessary, notified by email. Please review this page regularly to stay informed of any updates.

Contact

Questions, comments, and requests regarding this privacy policy are welcome and should be addressed to hello@nooklettings.com.